4.2.1.2a Load Meter Reads : Load Meter Reads Detailed Process Model Description : 2.3 Resolve Exception

2.3 Resolve Exception
Reference: Load Meter Reads Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Based on established business rules the CSR or Authorized User reviews and explores different options to resolve exceptions. This may include creation of a new field activity, review of meter type and configuration, estimation of reads or additional investigation.

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